CMCSS Central Office/Operations is one of a small and distinguished group of school systems in the nation to earn ISO 9001 certification.

What is ISO 9001?
ISO 9001 is an internationally recognized, highly credible standard of evaluation used throughout the business and manufacturing communities. Certification confirms that an organization is running effectively and that they have adopted a plan for continuous improvement.

How does ISO 9001 relate to the functions of a school district?
Central Office/Operations adopted a plan for continuous improvement, also known as the Process Management System, which is based on international standards of quality (ISO-9001). The implementation of ISO 9001 is a key measurement of success for the CMCSS strategic plan – to improve efficiency and effectiveness

Why did CMCSS go through the ISO-9001 audit process?
The departments within Central Office and Operations wanted to have the confirmation necessary to show the community that their tax dollars are being spent wisely.

What steps did Central Office/Operations take to become certified?
A core group of three CMCSS employees that included the business manager, the elementary education supervisor, and a process management technician were trained to see the process through to completion.

A Management Review Team (MRT) was selected to review suggested changes, discuss how the changes would affect the process and decide whether they should be implemented. The MRT also has the duty to keep senior administrators apprised of needed changes.

Internal Auditors were selected and trained to perform audits throughout central office and operations departments. A system for suggesting corrective action to procedures and providing customer feedback was implemented. Anyone who has a concern or a suggestion about a procedure can request corrective action.

What departments participate in the audit process?
All department within central office and operations have been audited several times. During the 2007-2008 school year, the audit process was expanded to serve the business functions within the school locations.

How long is the certification valid?
The current certification is valid through June 2009 pending surveillance audits every six months.

What does the System do now that it has been certified?
The key is to show continued improvement; external audits are conducted in Central Office and Operations every six months to ensure an environment of continuous improvement and effective business practices.

How can I participate in Process Management?
Please click on the link at the top of the page that reads "Feedback/Suggestions." Decide what form best suits your input and click. Then simply fill out the form, submit your suggestion, and you will receive a response.

Process Management Staff

Margie Austin Process Management Coordinator (931) 920-7849 email: margie.austin@cmcss.net

Ken Thompson Business Manager, Management Representative (931) 920-7850 email: ken.thompson@cmcss.net

Management Review Team (MRT)

Jennifer Anderson Assistant Principal, West Creek High (931) 503-1788 email: jennifer.anderson@cmcss.net		Gina Biter Principal, St. Bethlehem Elementary (931) 648-5670 email: gina.biter@cmcss.net
Linda Brake Special Education/504 Coordinator (931) 920-7812 email: linda.brake@cmcss.net		Glen Britt Building Maintenance Manager (931) 358-4089 email: glen.britt@cmcss.net
Norm Brumblay Plant Facilities Manager/Engineer (931) 358-4089 ext. 1135 email: norm.brumblay@cmcss.net		Jon Dickl Assistant Director, Child Nutrition (931) 920-7845 email: jon.dickl@cmcss.net
Diana Hara Assistant Principal, Hazelwood Elementary (931) 553-2075 email: diana.hara@cmcss.net		Michael Harris Director of Schools (931) 920-7808 email: michael.harris@cmcss.net
Susan Jones Professional Development Coordinator (931) 920-7831 email: susan.jones@cmcss.net		Carolyn Lander Senior Computer Programmer (931) 920-7866 email: carolyn.lander@cmcss.net
Judy Landiss Schools Purchasing Agent (931) 920-7852 email: judy.landiss@cmcss.net		Gwen McDaniel Executive Assistant (931) 358-4089 ext. 1104 email: gwen.mcdaniel@cmcss.net
Richard McWhirter Student Activities Coordinator (931) 920-7946 email: richard.mcwhirter@cmcss.net		Cydney Miller Assistant Human Resources Director (931) 920-7941 email: cydney.miller@cmcss.net
Andrew Pitt Multimedia Design Manager (931) 920-7877 email: andrew.pitt@cmcss.net		Joe Williams Senior Computer Programmer (931) 920-7870 email: joe.williams@cmcss.net