Frequently Asked Questions


Patient Information


Q: What should I bring to the clinic?


A: You should always bring your insurance card, photo ID, and updated medication list to every appointment. If the patient is a minor, we will require these things from the parent or legal guardian.


Q: When should I arrive?


A: It is important for all patients to arrive at least ten minutes prior their scheduled appointment. By arriving early, you are able to complete any necessary paperwork for your appointment.


Q: What if I am running late?


A: Our late policy states that patients who arrive 10 minutes past their scheduled appointment time (5 minutes for urgent and lab (nurse) visits) will have to reschedule and a $20 late fee will be charged. We will do our best to reschedule as soon as possible, but please be mindful of the fact that it may not be same day. You can always call the Main Clinic and notify them of your situation. We may be able to reschedule you before you arrive at the clinic.


Q: What paperwork will I have to complete when I come to the clinic?


A: All patients are required to have a Patient Packet on file. The patient packet includes: Registration Form and Patient Contact Form.


Department of Transportation (DOT) Physicals


Q: Who can receive a DOT Physical at Onsite?


A: Only patients who are employed by CMCSS or Montgomery County that are required to have it for their position are allowed to be seen at the clinic for a DOT. If it is not required for your position, you cannot have it done at the clinic.


Q: What do I need to bring to my appointment for my DOT Physical?


A: Please bring your ID, expiring card (if applicable), your list of medications, and any documentation for those medications if necessary. Please arrive to your appointment at least 10 minutes early, with your paperwork completed.


Q: What times are DOT Physical appointments available?


A: You can schedule DOT appointments Monday through Saturday at both the Main Clinic and any of the Satellite Clinics from 8 am until 4 pm. They are scheduled based upon on availability.


General Questions


Q: My child is over the age of 16 and can bring themselves to the clinic. What do I need to do to make sure they can be seen?


A: A Consent for Treatment of a Minor form must be on file and signed by a parent or legal guardian.


Q: I am unable to bring my child to their appointment, but my friend or family member can. Is that possible?


A: As long as the person bringing your child to the clinic is listed on their Patient Contact Form, then yes they can. If they are not, we will require Consent for Treatment of a Minor form along with the Patient Packet completed by parent.


Q: Every time I call Onsite, I get put on hold. Why is that?


A: We make every effort to answer phone calls and address each patient’s needs as quickly as possible and in the order that which the call was received. We do understand that your time is valuable and we greatly appreciate your patience during your wait. It is important to note that if you disconnect the call and call back, you will lose your place in line and may increase your wait time.


Q: Who can be seen at Onsite?


A: Onsite may be utilized by all County and CMCSS Employees. If your family members are covered under the Blue Cross Blue Shield Insurance offered through the County Insurance Trust, they may also be seen at the clinic.


Q: I am an employee, but I do not have insurance through the County or CMCSS, can I be seen?


A: Yes you can! There will be a $40 office visit fee that will be deducted from your next paycheck. You will also be responsible for any tests, lab work, or medications that are given during your visit. All charges will be discussed with you before anything is administered.


Q: Can family members be seen utilizing the payroll deduction?


A: Unfortunately they cannot at this time.


Q: What types of services does the Onsite Clinic NOT provide?


A: Onsite Medical Care is meant as a supplement to your overall health care and in cooperation with your primary care physician. (i.e. Onsite staff will not complete/sign paperwork that is intended to be completed by a primary care physician).
If you are experiencing chest pain, shortness of breath, left arm pain, or dizziness, you need to go to the nearest Emergency Room or Urgent Care Clinic. Onsite Clinics do not treat these symptoms. If a patient is experiencing these symptoms, an ambulance will be called and we will send the patient directly to the ER. We are not authorized to do the following:
  • Follow up from procedure/surgery appointments-these appointments should be made with the provider/clinic where you had them done.
  • Head injuries-we follow the same protocol for head injuries as we do for chest pain, patients will be referred to the nearest Emergency Room or Urgent Care Clinic.
  • Uncommon Immunizations-this list includes but is not limited to: Yellow Fever, typhoid, and small pox.
  • Pre-Operation Screenings

  • Q: I might need an X-ray, do you all do that?


    A: We do not. However, we will refer you to a local facility with an order form. Please note that you may have a co-pay for the X-ray. Onsite will not be responsible for the payment and has no control over the cost of the co-pay.


    Q: I need a prescription refill, can it just be called in or do I need an appointment?


    A: In most cases, our providers will give you enough refills until you need to be evaluated again.


    Q: What is the call back policy?


    A: Once a message has been sent to the provider, the patient should receive a call back from the nurse or provider within 24-48 hours. We do strive to call back as soon as possible. Please allow 7-10 days to be called back with lab results and/or referral information.