Technology connection issues create district-wide disruption
September 3, 2020
The following information has been provided by the Technology Department concerning recent connectivity issues.
CMCSS is working diligently to address the issues with network connectivity that is preventing some of our students from accessing online resources. The district uses a number of software resources to follow Children’s Internet Protection Act (CIPA) compliance regarding student access to the internet. The issue appears to be tied to the remote agent that allows students to connect to the CMCSS network, which filters network traffic through the district firewall and internet filter. The service initially had a number of software and hardware issues. They have resolved a number of these, which has corrected the issue for a number of students.
Our staff continues to work with vendor’s engineers to identify the specific issues with their software and hardware related to CMCSS students and resolve them as quickly as possible.
AUDIO ISSUES (sound card)
Some of the student laptops are experiencing audio issues on their student-issued laptops. This is caused by a software issue with the audio device that is installed on the laptops. The CMCSS Technology Department is testing a fix for this issue; once this is available it can be pushed out remotely for all laptops that are on the network, either in a school building or from home. Desktop Support technicians continue to address these on an individual basis when reported through the Tech Work Order System.
Families should continue to follow our troubleshooting guidance: https://bit.ly/34A2vSv, utilize Live Assist available at https://bit.ly/2EINenL, call the Help Hotline at 931-920-7779, and put in work orders for issues surrounding Google applications, sound/microphones, WiFi connections, and ClassLink.