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Network Connectivity Issues Update for Families November 23, 2020

November 23, 2020

Good afternoon, CMCSS families,

This is David Holman, Chief Technology Officer for CMCSS. I want to thank our students, parents, guardians, teachers, and staff for your patience today as the Technology Department worked to resolve the connectivity issues. I want to share what happened today and what we are doing to resolve the situation. This morning, the district experienced latency on the internal network. When an upgrade was implemented to resolve the initial latency issue, it resulted in another unforeseen issue with our VPN service. We have been in contact with the vendor and will be implementing a solution tonight that will alleviate both the latency and the VPN service issues.

As the district communicated in October, today was the second of five pre-planned remote learning days to allow our team an opportunity to evaluate and repair any issues that could arise in the event that multiple schools or the entire district needed to transition to remote learning due to the circumstances of the pandemic. While I know how frustrating disruptions to remote learning can be for all those involved, I appreciate you giving us this opportunity to improve.

Students who were unable to access assignments and coursework due to connectivity issues should communicate with their teachers. We will give students the same grace we have asked of you as we navigate this unprecedented time.   

As a reminder, tomorrow, Tue., Nov. 24 and Wed., Nov. 25 also are pre-planned remote learning days before Thanksgiving break. Students should follow the learning plans provided by their teachers. Please note that elementary and middle school students will not have live instruction the next two days. High school students need to refer to the schedules and/or plans provided by teachers. We will continue to monitor the network closely and work diligently to make any necessary repairs for any issues that might arise.

Sincerely,

David Holman

Chief Technology Officer